At Cementnbricks.com, we are committed to providing our customers with a seamless shopping experience. Our refund policy ensures that customers are treated fairly and transparently throughout the process. Please read the following terms carefully:
1. Eligibility for Refunds
- Customers may request a refund only if they cancel their order before dispatch.
- A valid reason for the cancellation must be provided at the time of the request.
2. Cancellation Process
- To initiate a cancellation, customers must contact our customer service team as soon as possible.
- Valid reasons for cancellation include, but are not limited to:
- Change of mind before dispatch
- Incorrect order placed
- Any unforeseen circumstances that prevent the customer from receiving the order
3. Refund Timeline
- Once the cancellation request is approved and verified, the refund will be processed within 7 working days.
- Refunds will be issued to the same bank account used for the original payment.
4. Important Notes
- Refunds can only be processed if the cancellation occurs before dispatch.
- After the order has been dispatched, our return policy applies, which may incur travel charges and additional conditions.
- We advise customers to review their orders carefully before finalizing the purchase to avoid any inconvenience.
5. Contact Us
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